Telemedicine Clinical Interaction Specialist Positions Available in Naperville, IL

Xerox is seeking Clinical Interaction Specialists who want to provide excellent customer service to our clients. As a business world leader, Xerox offers outstanding opportunities for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. If you enjoy helping others, finding solutions, and are ready to make a difference in customer service, we want to hear from you!

We offer:

  • Flexible scheduling (days and evenings)
  • Free on-site fitness facility
  • Free, ample parking in a parking garage
  • On-site cafeteria
  • On-site car detailing services
  • Offices in a Class A Silver Certified Green office building in the prestigious City Gate Centre, conveniently located just off the I-88 Expressway and Route 59

Clinical Interaction Specialist (CIS):

The CIS is the first point of contact to a patient and directly practices Telemedicine. The CIS serves patients by conducting medical interviews via phone to obtain medical information requested by the insurance carrier and to provide critical information about preventative care available through their insurance carrier. Acting as a patient advocate and offering clinical health care at a distance, the CIS must ensure that every patient is provided with a positive, informative experience that focuses on quality and excellent customer service.

Requirements for the position include, but are not limited to, the following:

  • Must have completed a degree in an approved USDOE accredited program/International Equivalent as a Medical Doctor (MD), Registered Nurse or Licensed Practical Nurse. Current student nurses or medical students in their final year of study are acceptable with official transcripts.
  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to work with customers to resolve inquiries.
  • Maintain a high level of world class customer service and professionalism to a wide range of customers.
  • Bilingual (English/Mandarin) candidates strongly encouraged to apply!

If you meet the requirements of this position and are ready to work for a world-class company with a great marketplace reputation, apply today!

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices

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